FirstShift

A fairer first step into work

Let potential take the first shift.

FirstShift turns realistic work simulations into proof employers can inspect—so experience is no longer the only way through the door.

See how FirstShift works
Short product demoCustomer Service Operations
Illustrative candidateThando N.
What you are viewingEvidence-linked review
Customer-service factorsSelect one to inspect the evidence
Observed factor

Protects customer information

1Not demonstrated
2Partly demonstrated
3Competently demonstrated
4Strongly demonstrated
5Exceptionally demonstrated
Why this level was earned

Stopped a drafted reply after spotting an exposed ID number, checked the privacy policy and escalated before continuing.

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Example only

The role changes. The method stays the same: observe the work, rate the evidence and show what supports the result.

01Real work, not a CV claim

Candidates face the decisions an entry-level role actually demands.

02Proof candidates can keep

Every participant leaves with work samples and useful feedback.

03A signal employers help shape

One role, one shared standard and evidence behind every conclusion.

How FirstShift works

Potential becomes visible.

A candidate completes a realistic first shift. FirstShift turns the work they leave behind into a portable, evidence-linked view of what they can already do—and what to develop next.

Work sample

The reply, tracker, plan or handover the candidate actually produced.

Evidence-linked review

A clear level for each job-relevant behaviour, with the moment behind it.

Development next step

One specific capability to strengthen before the next opportunity.

A FirstShift candidate portfolioWork employers can open Ratings they can explain Feedback a candidate can use

FirstShift is built with partners

One product. Three ways in.

Youth organisations bring access and trust. Employers bring real work and hiring relevance. Sector partners help turn one pilot into a shared signal.

Who keeps getting screened out?People with potential, but no first chance.YPortable proof created
Youth partners

Give potential something to stand on.

Bring a cohort. FirstShift returns work samples, evidence-linked feedback and outcome data.

Explore a candidate pilot ↗
What can a CV never show us?How someone handles the work.EEvidence ready to inspect
Employers

See capability before work history.

Bring one real entry-level role. Help shape the scenario and inspect how candidates perform.

Validate one role ↗
Can training and hiring share one signal?Start with the same evidence.SShared standard emerging
Sector partners

Build a bridge people can trust.

Help validate the baseline and use cohort evidence to align preparation with opportunity.

Shape the baseline ↗

The first FirstShift pilot

Start with one role.
Prove the model.

Customer Service Operations is the starting point—not the limit. The pilot tests whether simulated performance changes who gets seen, interviewed and supported.

Shape the pilot
Candidates60–100
FirstShift90 min
Starting roleOne
Candidate feeR0
What the pilot must prove

Do overlooked candidates become visible?

Do employers trust and use the evidence?

Does every candidate leave with something useful?

Build the first FirstShift with us

Make a first chance easier to earn.

Bring one cohort, one role or one standard worth testing. No endorsement required—help challenge the model before committing to it.

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